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AlHaq Travel FAQ’s

1. How do I confirm my booking?

Your booking gets confirmed once you have entered your credit card details and pressed the ‘confirm’ button. This will lead you to the confirmation page where you will need to pres the ‘submit’ button after which; you will receive a confirmation email. The email will contain all the details of the selected package such as pricing and order number etc.

2. How can I book an e-ticket?

On the airport, you will need to show a copy of the conformation email sent by Virikson Travel along with a copy of your valid passport and an e-ticket will be issued to you.

3. How to cancel a booked flight?

A cancellation request can be sent to info@viriksontravel.co.uk via email or over the telephone at 020 34757513. If a payment for a booking has not been received within 72 hours, it will be cancelled automatically.

4. When and how do I expect to receive my ticket(s)?

Tickets are sent via courier services. In the UK, our customers are more likely to receive tickets via Registered Mail. For these services, a signatory must be present or else, the ticket will have to be picked up from certain location which will be told if a signatory is not found. Keeping ID card along will be important in this case. All throughout the world, UPS is commonly used for ticket delivery while for Heathrow and Gatwick airports, Personal Collection is used.

Tickets can be received within 7 days of booking but if the margin of 7 days is not available, the ticket will be sent within 24 hours on urgent basis.

5. What is baggage allowance?

At alhaq Travel, our customers are able to find a wide array of Holy travel and tour deals with special hajj and Umrah packages. Our cheapest packages with some of the finest hotel accommodations and cheapest airlines, has provided us with hefty discounts which we forward to our valued customers. We have organized these discounted offers into various packages to suit the needs of Holy travelers and tourists according to their budgets. From our wide selection of Hajj and Umrah packages, sacred travelers can select the one that suits them the most and perform their Holy Duties. Variations and customizations are also possible in these packages.

6. Can I book flights for other if I myself am not traveling?

Yes you can surely book flights for others. The procedure is all the same. However, we will need to make a conformation in this case and for that, you will be directly contacted. Until you confirm, a reservation will not be made.

7. How early do I need to book a flight before traveling?

Depending on the case, refunding process may take as less as 10-40 days or as much as 12 months. The consolidator and the involved airline company reserve full right to review the case before refunding. In most general cases, refunding charges £5.00per passenger.

8. What about refund enquiries?

Yes you can surely book flights for others. The procedure is all the same. However, we will need to make a conformation in this case and for that, you will be directly contacted. Until you confirm, a reservation will not be made.

9. What is the difference between a direct flight and a non-stop flight?

A direct flight often stops on an airport for refueling but does not allow passengers to get off the plane. Hence, it is different from indirect flights where passengers are able to get off the plane, stay in some city before moving on spend time at the airport.

A non-stop flight however, flies without any stop from one airport to the other and does not stop even for refueling.

10. What is the difference between scheduled and chartered flights?

Scheduled flights go from one destination to the other more than once a week at set times and are handled by airline companies. Chartered flights on the other hand, are chartered by holiday package providing companies and are cheap but then, lack facilities. In such flights, planes are often small with smaller foot rooms and seats that are not very comfortable.